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Sonos: Music library not found fix


Posted on January 2nd, by Shaun Merrigan in Tech. Comments Off on Sonos: Music library not found fix

Sonos: Music library not found fix

I have a wired Sonos system and a central media server (WHS 2011) which hosts all my media content .  Prior to  the latest Sonos update (v5.2), I had no problems accessing my music which is hosted on the server via any connected Sonos controller on either PC’s or iPads.  Post v5.2, however I lost access to the music library.  I tried:

  • Deleting the shared music folder and re-adding it from different controllers
  • Modifying the shared music folder permissions on the server
  • Confirming that SONOS was added as a user on the server
  • Installing the Sonos controller on the server (!!) and adding the shared directly from the server

All of the above attempts failed with the same error:  The computer “server123” cannot be found.  What is important here is that all my other music sharing services (iTunes, Windows Media Player, Windows Media Center+ Extenders) continued to share music normally.  Also, I had installed the Sonos controller on the server itself, and still received the same error message when attempting to add the shared music folder. Therefore Sonos had changed something in the latest update which led to this problem.  After some trial and error, I found the very simple solution: Specify the server using it’s ip address rather than by its name.  So in the Sonos Music Library setup screen I needed to manually enter the ip address of my server, followed by the location of the shared music folder:

 

Add Network Share Box

Add Network Share Box

 

Network Share Location

Network Share Location

 

Shared Music Folder Result

Shared Music Folder Result

 

The happy result is that all my shared music is available via my Sonos devices once again. YMMV, but this solution may work for you if you have shared music folder on a server and are experiencing this problem.  Of course your server ip address will be different from the fictitious address I used in the example.

 

Shaun M.





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